Cartoon of the day
http://www.onefamilysblog.com/2008/09/google-chrome-web-browser-beta-1-user.html |
User and Experience
Preference vs. usability
Every user is a vital source of a product or service. At times we tend to ignore their genuine needs for a usable / useful solution, prefering to our comfort and assumptions.
Most of the small needs of the user can be addressed and provided in the development life cylce of a solution rather than restructing everything, again.
User is everything, period.
Human beings in this modern world have become concious about the usefulness of a product or service. In this world where usability has become almost mandaory and the considering the growth of awareness, Customer/User-Centric approach is the baseline that all the service operators would like to touch upon.
A sense of belongingness and emotion towards a product will attract more user and thus more business. I understand that business returns and ROI is a by-product of usability and not vice-versa.
Predicability in service design pattern.
A predictable service/business/product architecutre design will achieve the business needs. Approach should start from visual representation and go on to functionality and task flow and till the SOA |
